Happy Holidays 2025 from Forcery

Salesforce Marketing + Agentforce Around the World

As 2025 comes to a close, we at Forcery want to say thank you—to our clients, partners, and the broader Salesforce community. Whether we worked together directly or crossed paths through events, sessions, or conversations around Agentforce or Next-Gen Marketing Cloud, Account Engagement, Pardot, and Agentforce, we’re grateful for the trust, collaboration, and curiosity that continue to fuel this work.
Tigh Loughhead's Forcery holiday marketing image featuring a cozy New York City living room with a glowing fireplace, Christmas tree, snowy skyline and Brooklyn Bridge outside the window, and a small blue-and-white robot agent beside candles under the Forcery logo and “Making MarTech Magic” tagline.

2025 turned into an epic year, and I was blessed with the opportunity to share Salesforce Marketing around the world, sharing how Next-Gen Marketing is evolving from our homebase in Manhattan New York City, across Cairo, Dubai, Albania, Lagos, Chicago, Philadelphia and San Francisco. Everywhere we went, the same questions kept coming up: how does Agentforce Marketing actually work, what does “Next-Gen Marketing Cloud” mean in practice, and how do teams move from AI ideas to real execution?

Forcery CEO Tigh Loughhead presenting at CairoDreamin 2025, discussing Agentforce Marketing and Salesforce’s Next-Gen Marketing Cloud with Trailblazer community members in Cairo, Egypt
I started the year by returning to Cairo, presenting at the foot of the Great Pyramids, and building on the momentum from helping launch the first CairoDreamin’. I presented on how Marketing Cloud Growth and Advanced—now part of Salesforce’s broader Next-Gen Marketing Cloud vision—are changing how campaigns are built directly on Salesforce Core. The energy from the Trailblazer community there set the tone for the rest of the year.

Throughout the year, I continued teaching with Trailhead Academy as a certified instructor while staying closely involved with Salesforce teams as Agentforce Marketing took shape. One highlight was being invited to preview and give feedback on Agentforce ahead of major launches—watching Salesforce move decisively from copilots to autonomous, action-taking agents was a real inflection point.

Tigh Loughhead presenting Agentforce Marketing on Salesforce Core at Albania Dreamin 2025, sharing Forcery insights on Marketing Cloud Growth and Marketing Cloud Advanced with the Trailblazer Community in Tirana Albania
From there, I joined the AlbaniaDreamin’ community to help marketers make sense of Salesforce’s expanding marketing portfolio—what still matters, what’s new, and how Next-Gen Marketing Cloud changes the way campaigns are designed and executed.

Tigh Loughhead presenting in Lagos, Nigeria, on Salesforce Marketing Cloud on Core and Agentforce Marketing with the Lagos Marketer Trailblazer Community.
In March, I had the chance to present to the Lagos, Nigeria Marketer Trailblazer Community. We focused on clarifying the differences between Marketing Cloud Engagement, Account Engagement, and the newer core-based platforms, and how Agentforce Marketing brings AI-native automation into the mix in a way that’s actually usable.

Forcery CEO Tigh Loughhead presenting “Agentforce for Marketers 2.0” at the NYC Agentforce World Tour, discussing Agentforce Marketing and autonomous agents for Salesforce marketing teams.In the spring, I brought those ideas to the NYC Agentforce World Tour with my session, “Agentforce for Marketers 2.0.” The room was packed, the questions were sharp, and it was clear marketers are ready to move beyond automation toward autonomous action.


Mid-year, I teamed up with Salesforce’s Guilda Hilare for an Agentforce Marketing Learning Camp session. We walked through real use cases for autonomous agents across both core and legacy platforms—showing how agents can take on repetitive marketing work across engagement, operations, and analytics so teams can focus on strategy.

At Dreamforce, I was honored to be speaking about the journey to earning Agentblazer Legend status alongside other early agentic practitioners. We focused moving past AI buzzwords to real-world outcomes—what it actually takes to design, test, and deploy autonomous agents using Agentforce, where things break, and how marketers and builders can avoid common pitfalls while creating real impact with agentic AI.

Just a couple of weeks ago, I was back on stage again at the NYC World Tour in December, closing out the year with a look at where Agentforce Marketing and Next-Gen Marketing Cloud are headed—and what marketers can start doing now, not next year.

Looking ahead, I’m excited to be speaking at Cairo Dreamin 2026 as part of a session on the future of Agentforce and Next-Gen Marketing, sharing lessons from the agentic journey—the late nights, the Flow debugging, the missteps, and the wins.

Thanks again for being part of Forcery’s 2025. I’m grateful for the conversations, the collaboration, and the momentum—and I’m looking forward to continuing the work in 2026.

Happy Holidays from Forcery

As we close out the year, the team at Forcery wants to extend our sincere thanks for your trust and collaboration. Whether we’ve worked together directly or you’ve been considering our AI-powered solutions for Salesforce Marketing Cloud, we appreciate the opportunity to be part of your journey.  Looking ahead to 2025, we’re excited for the possibilities that lie ahead and wish you continued success. If you’re looking to learn how to leverage enterprise value from enterprise technology, optimize your CRM or marketing automation org or just explore how the new Marketing Cloud Growth and Advanced products can support your goals, we’re here to help. Wishing you a peaceful holiday season and a prosperous New Year!Happy-Holidays-from-Forcery-NYC's premier marketing cloud account engagement salesforce partner and marketing technology leader.

Forcery’s 2024 in MarTech

As we look back at 2024, we are incredibly thankful for the incredible opportunity to work with Salesforce presenting Marketing Cloud around the world.

The first CairoDreamin’ 2024

In February, we traveled to Egypt helping launch the very first first CairoDreamin’ in our session Mastering Marketing Cloud Account Engagement. Helping train and upskill Trailblazers across the world is an incredible honor, as Salesforce continues to drive revenue for businesses globally.  Tigh Loughhead was asked again to speak in 2025 to speak about “Marketing Cloud Growth” and “Marketing Cloud Advanced in his session, From Acquisitions to Innovation: Exploring Salesforce’s New Marketing Cloud.

Trailhead Academy and helping launch “Agentforce”

We continued our work with Trailhead Academy throughout the year as a Certified Instructor for Trailhead Academy, teaching the Drive Sales with Account Engagement – PDX101 class for Salesforce.  In August, Tigh was asked to preview Marc Benioff’s Dreamforce keynote, providing feedback on marketing and brand positioning for the launch of “Agentforce” at Salesforce Tower in New York City.

Forcery Founder Tigh Loughhead at the Dreamforce keynote preview feedback session at Salesforce Tower NYC.

Marketing Cloud Growth and Advanced

The New York City Marketer’s Trailblazer Community was also active throughout the year, with our most recent presentation on Marketing Cloud Growth and Advanced just this October at our last user group in Midtown before the World Tour. If you’re interested in learning more about Salesforce’s “New Marketing Cloud” check out our presentation below or don’t hesitate to reach out.

Inaugural DubaiDreamin’ 2024

In November, we were incredibly lucky to be asked for our thought leadership again, this time in the United Arab Emirates at the inaugural DubaiDreamin’ conference, in a session “Mastering Marketing Automation: A Beginners’ Guide to Marketing Cloud Account Engagement.” The conference took place at the foot of the Burj Khalifa (the tallest building in the world), and brought Salesforce practitioners and learners from all throughout the Middle East.

Just this December, Tigh presented at the “Agentforce World Tour” in his packed session Discover Agentforce for Marketers: Autonomous Agents and Marketers Achieving Impact and Insight Together. Based on the popularity of the session, Salesforce reached out to ask us to submit for TrailheadDX (TDX) in March of 2025 in San Francisco, and watch this space; as there are a number of upcoming “Agentforce for Marketers” blogs and webinars we’re planning with Salesforce for 2025.

Forcery's Tigh Loughhead presents at the NYC World Tour in a packed session entitled The world of marketing technology is changing rapidly, and while there is uncertainty around the economy and automation in particular, one thing is clear: companies that leverage AI and marketing technology most effectively are poised to inherit the business success of the future.  …and we could not be more excited to be part of that future.

Thank you for being part of Forcery’s MarTech magic and we look forward to collaborating and “making MarTech magic” in 2025!

Do I Need Data Cloud (Salesforce CDP)?

Why Use Data Cloud (Salesforce CDP)?

In the past, businesses had limited channels of direct communication with customers, resulting in fragmented data and inconsistent customer experiences handled by different departments. However, the advent of information and communications technology brought about a multitude of channels, devices, and touchpoints, leading to an explosion of data. Marketers realized the need to harness this vital information to gain in-depth knowledge about their customers, sparking a paradigm shift in marketing strategies.

While data collection and management technologies had been in place since the 1990s, the evolving business landscape demanded a solution that could collect data from multiple sources, organize it, and centralize it into a single customer profile. This marked the emergence of Customer Data Platforms (CDPs) in the early 2010’s, revolutionizing marketing practices by offering a comprehensive 360-degree view of the customer. By 2016, CDPs had solidified their position in the industry, transcending mere software to embody a new marketing mindset. Unified customer profiles enabled the transition from multichannel to omni-channel contact, allowing for hyper-personalized messaging tailored to individual customer behavior and preferences, resulting in a consistent and personalized customer experience.

Source: Raconteur

Looking ahead, data will continue to play an increasingly critical role. The World Economic Forum estimates that by 2025, a staggering 463 exabytes of data will be generated daily worldwide, dwarfing the cumulative information shared by humanity throughout its existence. Companies striving for survival must embrace data culture and enhance their competitive edge. CDPs have become an indispensable tool, and gaining a deeper understanding of their implementation is a crucial step forward.

What is Data Cloud (a CDP)?

CDP, short for Customer Data Platforms, has ushered in a new marketing paradigm centered around data and customer-centricity. Essentially, CDPs are packaged software solutions designed to gather and consolidate customer data from various sources, ultimately creating comprehensive and unified customer profiles.

But how exactly does a CDP operate? It’s relatively straightforward. Nowadays, CDPs often employ Artificial Intelligence techniques, particularly machine learning, predictive models, statistics, sentiment analysis, frequent patterns, graphs, and more. These advanced methodologies enable marketers to execute highly effective marketing actions by leveraging insights derived from customer behavior trends.

Data Cloud represents a suite of comprehensive software solutions specifically designed to aggregate and merge customer data from diverse sources, thereby generating unified and in-depth customer profiles. With Salesforce CDP, businesses can fully leverage the capabilities of the software alongside the potential of the customer relationship management platform, resulting in enhanced connectivity and intelligent data processing. This powerful tool not only empowers marketing efforts but also benefits sales, support, and even executive decision-making, culminating in a seamless single source of information that facilitates the creation and implementation of hyper-personalized marketing campaigns and strategies, ultimately driving customer loyalty.

Why Salesforce CDP is better than the competition?

Salesforce CDP stands out from its numerous competitors, offering significant advantages and differentiating itself in the market.

  1. With its dual capability as both an Insight and Engagement CDP, it eliminates unnecessary expenses by targeting customers who have already made the intended purchase, while enabling immediate delivery of personalized and flexible offers within the customer’s preferred price range. By adopting this approach, the probability of customer interaction with the offers increases by approximately fivefold. Additionally, Salesforce CDP enables efficient customer categorization, such as identifying “loyal high-spending customers” and “inactive customers,” allowing businesses to tailor their strategies accordingly.
  2. Salesforce CDP seamlessly integrates and harmonizes the intricate online and offline behaviors of your customers, enabling the compilation of their activities and preferences into comprehensive profiles. This valuable data can be effortlessly analyzed and segmented based on real-time customer behavior, empowering targeted audience activation to enhance engagement among existing and prospective customers. Leveraging a set of customizable rules and the power of Einstein AI, Salesforce CDP unlocks the potential for personalized and impactful marketing initiatives.
  3. By harnessing its robust capabilities, Salesforce CDP empowers your marketing team to isolate and analyze multidimensional KPIs derived from your data, providing invaluable insights of extraordinary value.
  4. Salesforce CDP offers a robust segmentation capability that spans across four key areas:
    • Geographical: Recognizing the influence of climate on consumption patterns, including clothing and food preferences. Factors like location (rural or urban) drive significant variations in consumption habits, product preferences, and purchase frequency.
    • Demographic: Understanding the importance of personalizing offers based on age, gender, race, occupation, and other demographic attributes. This knowledge is essential for crafting targeted promotions, such as tailored offers for specific sports equipment based on the customer’s preferences and characteristics.
    • Psychographic: Considering the beliefs, values, and cultural sensitivities of potential customers. Taking into account these factors prevents the delivery of inappropriate offers that may clash with customers’ religious or cultural practices, ensuring respectful and relevant interactions.
    • Behavioral: Identifying the optimal timing and preferences for customer spending. Factors like holidays, tax benefits, and individual purchasing behaviors play a critical role in determining when and on which products customers are most likely to invest their money. This understanding enables businesses to tailor promotions and optimize marketing strategies accordingly.
  5. Salesforce CDP ensures seamless compatibility with major systems and applications, including Salesforce Marketing Cloud, Service Cloud, Interaction Studio, Commerce Cloud, Datorama, and Loyalty Management. These integrations are fully accessible from within Salesforce CDP, enabling effortless data flow and functionality. For existing users of Salesforce products, native connectors facilitate seamless integration with Salesforce CDP without the need for extensive pre-coding. Furthermore, Salesforce CDP offers integration with the AWS cloud (Amazon Web Services) and grants access to AppExchange with a range of available applications. It guarantees a robust connection with external applications, including ERP systems. Moreover, Salesforce CDP continually expands its API, empowering developers to integrate more freely and in real-time with the CDP platform.
  6. With Salesforce CDP, updating your information becomes effortless, saving you valuable time. The platform enables easy editing of its data model objects (DMO), allowing you to swiftly make changes to your data structure. Additionally, Salesforce CDP offers the convenience of copying and transferring complete segments, including their descriptions, information, and filters, to new segments. This eliminates the need to meticulously review and re-enter the acquired information, streamlining the process and reducing effort.
  7. Salesforce CDP simplifies data collection and communication in the cloud, leveraging the cloud information model (CIM). It allows you to seamlessly integrate data from various sources, even if they have different structures and formats. By standardizing data interoperability between cloud applications, the CIM ensures smooth data integration. The model organizes content into domains or subject areas, representing essential business concepts.

In summary, Salesforce CDP has emerged as a powerful tool for marketers and organizations at large. Customer Data Platform offers a comprehensive 360-degree view of all customers within a single, easily manageable, and intelligently segmented space.